Case Studies
Solutions
Experts Solutions
To be the most trusted communications backbone for businesses across Africa — connecting brands to people through powerful, secure, and intelligent messaging.
Deliver seamless, scalable, and secure communication solutions that empower businesses to reach their customers, wherever they are, whatever they’re on.
Client Success Stories
Real-Time Messaging for Financial Alerts
Industry: Banking
Challenge: A bank needed a high-availability SMS gateway for sending time-sensitive transactional alerts.
Solution: Integrated with our SMS gateway, which integrated across all MNOs, with fallback routing and real-time delivery reporting.
Result: Achieved 99%+ delivery rate within 15 seconds. Improved customer confidence in digital channels.
Secure Device Binding for Mobile App Registration
Industry: Financial Services
Challenge: Client required a way to confirm device authenticity during mobile banking app registration.
Solution: Implemented a silent SMS confirmation system using virtual numbers on IDH’s hosted infrastructure.
Result: Enabled secure device verification for thousands of users with no disruption to the user journey.
USSD Loan Application with Session-Based Billing
Industry: Microfinance
Challenge: Needed a fast-deploying, MNO-approved USSD code for customers to apply for loans.
Solution: IDH provisioned the USSD channel, implemented monthly CDR-based billing, and offered compliance support.
Result: Over 10,000 loan applications submitted via mobile within the first 6 weeks.
SMS Voting for Public Engagement Campaign
Industry: Events & Public Campaigns
Challenge: Required a reliable SMS voting system that worked across all networks and handled real-time vote counts.
Solution: IDH deployed a dedicated short code, load-tested the system, and offered real-time dashboard access.
Result: Over 75,000 votes cast with zero system failures — boosting public trust in the campaign.
WhatsApp API for Insurance Customer Service
Industry: Insurance
Challenge: Wanted to shift policy queries and claim updates to WhatsApp to reduce call volumes.
Solution: IDH implemented WhatsApp Business API with auto-responses and agent escalation features.
Result: Reduced call volumes by 40% and improved response times for claims processing.